Privacy Policy

Protection of personal data according to the LOPD

Grand Hotels and Suites, S.L.,in application of the current regulations on the protection of personal data, informs that the personal data collected through the forms on the website: simplefruit.es, are included in the specific automated files of users of the services of Grand Hotels and Suites, S.L.

The collection and automatic processing of personal data is intended to maintain the commercial relationship and to carry out information, training, advice and other activities of Grand Hotels and Suites, S.L.

These data will only be transferred to those entities that are necessary for the sole purpose of complying with the aforementioned purpose.

Grand Hotels and Suites, S.L. takes the necessary measures to guarantee the security, integrity and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

The user may at any time exercise the rights of access, opposition, rectification and cancellation recognised in the aforementioned Regulation (EU). The exercise of these rights can be done by the user himself by sending an email to:
info@hotelclaudemarbella.com

The user declares that all the information provided by him/her is true and correct, and agrees to keep it updated, notifying Grand Hotels and Suites, S.L. of any changes.

Purpose of the processing of personal data:

For what purpose will we process your personal data?

At Grand Hotels and Suites, S.L., we will process your personal data collected through the Website: hotelclaudemarbella.com, for the following purposes:

In the event of contracting the goods and services offered through Grand Hotels and Suites, S.L., to maintain the contractual relationship, as well as the management, administration, information, provision and improvement of the service.

Sending information requested through the forms available in hotelclaudemarbella.com

Sending newsletters, as well as commercial communications of promotions and/or advertising of Grand Hotels and Suites, S.L., and the sector.
We remind you that you can oppose the sending of commercial communications by any means and at any time, by sending an e-mail to the address indicated above.

The fields in these registers must be filled in, and it is impossible to carry out the purposes expressed if these data are not provided.

How long are the personal data collected kept?

The personal data provided will be kept for as long as the commercial relationship is maintained or you do not request their deletion and for the period of time for which legal responsibilities may arise from the services provided.

Legitimation:

The processing of your data is carried out on the following legal bases which legitimise it:

The request for information and/or the hiring of Grand Hotels and Suites, S.L. services, whose terms and conditions will be made available to you in all cases, prior to any hiring.
The free, specific, informed and unequivocal consent, while we inform you by making available this privacy policy, which after reading it, if you agree, you can accept by a statement or a clear affirmative action, such as checking a box provided for that purpose.
If you do not provide us with your data or if you do so in an incorrect or incomplete manner, we will not be able to attend to your request and it will not be possible to provide you with the information requested or to contract the services.

Recipients:

The data will not be communicated to any third party outside Grand Hotels and Suites, S.L., unless legally obliged to do so.

As data processors, we have contracted with the following service providers, having committed themselves to comply with the applicable data protection regulations at the time of contracting:

(AGENT) Alcandora Publicidad, domiciled in Camino de las Ceudas nº2 bis, CIF nº B-80873250, provides Marketing and Advertising Agency services.

Data collected by users of the services

In cases where the user includes files with personal data on the shared hosting servers, Grand Hotels and Suites, S.L. shall not be liable for the user’s failure to comply with the RGPD.

Data retention in accordance with the LSSI

Grand Hotels and Suites, S.L. informs that, as a data hosting service provider and by virtue of the provisions of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI), it retains for a maximum period of 12 months the information necessary to identify the origin of the data hosted and the time when the service began. The retention of this data does not affect the secrecy of communications and may only be used in the framework of a criminal investigation or for the safeguarding of public security, making it available to judges and/or courts or to the Ministry that so requires.
The communication of data to the Forces and Bodies of the State shall be made in accordance with the provisions of the regulations on the protection of personal data. 

Intellectual property rights

Hotel Claude owns all copyrights, intellectual property, industrial property, know-how and all other rights related to the content of the hotelclaudemarbella.com website and the services offered therein, as well as the software required for its implementation and related information.
No reproduction, publication and/or use not strictly private of the contents, total or partial, of the website simplefruit.es is allowed without prior written consent.
Intellectual property of the software
The user must respect third party programs made available by hotelclaudemarbella.com, even if they are free and/or publicly available.
Grand Hotels and Suites, S.L. holds the necessary exploitation and intellectual property rights for the software.

The user does not acquire any right or licence for the contracted service, on the software necessary for the provision of the service, nor on the technical information for monitoring the service, except for the rights and licences necessary for the fulfilment of the contracted services and only for the duration of the same.
For any action beyond the fulfilment of the contract, the user will need written authorization from Grand Hotels and Suites, S.L., and the user is prohibited from accessing, modifying, and viewing the configuration, structure and files of the servers owned by Grand Hotels and Suites, S.L.,assuming civil and criminal liability for any incident that may occur in the servers and security systems as a direct result of negligent or malicious action on their part.

Intellectual property of the hosted contents

The use of the services provided by Grand Hotels and Suites, S.L. and in particular the use of 
– Use that is contrary to Spanish law or infringes the rights of third parties.
– The publication or transmission of any content that, in the opinion of Grand Hotels and Suites, S.L., is violent, obscene, abusive, illegal, racial, xenophobic or defamatory.
– Cracks, program serial numbers or any other content that violates the intellectual property rights of third parties.
– The collection and/or use of other users’ personal data without their express consent or in contravention of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
– The use of the domain’s mail server and e-mail addresses for sending mass unsolicited mail.
The user is fully responsible for the content of his website, the information transmitted and stored, the hypertext links, the claims of third parties and the legal actions regarding intellectual property, rights of third parties and protection of minors.
The user is responsible for the laws and regulations in force and the rules that have to do with the operation of the online service, e-commerce, copyright, maintenance of public order, as well as universal principles of Internet use.
The user shall indemnify Grand Hotels and Suites, S.L. for any costs incurred by Grand Hotels and Suites, S.L. in any case for which the user is responsible, including fees and legal defence costs, even in the case of a non-definitive court decision.

Protection of hosted information

Grand Hotels and Suites, S.L. makes backup copies of the content hosted on its servers, however it is not responsible for the loss or accidental deletion of data by users. Likewise, it does not guarantee the total replacement of the data deleted by users, as the said data may have been deleted and/or modified during the period of time that has elapsed since the last backup copy.

The services offered, except for specific backup services, do not include the replacement of the contents kept in the backups made by Grand Hotels and Suites, S.L. , when this loss is attributable to the user; in this case, a fee will be determined according to the complexity and volume of the recovery, always with the user’s prior acceptance.

The replacement of deleted data is only included in the price of the service when the loss of the content is due to causes attributable to Grand Hotels and Suites, S.L..

Commercial communications

In application of the LSSI. Grand Hotels and Suites, S.L. will not send advertising or promotional communications by e-mail or other equivalent electronic communication means that have not been previously requested or expressly authorized by the recipients.

In the case of users with whom there is a previous contractual relationship, Grand Hotels and Suites, S.L. is authorized to send commercial communications regarding Grand Hotels and Suites, S.L.products or services that are similar to those initially contracted with the client.

In any case, the user, after proving his or her identity, may request that no further commercial information be sent to him or her through the Contact channels.